Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept payment by Visa and Mastercard credit cards. If your local currency is not GB Pounds, your credit card company will convert the transaction to your own currency. Payment is debited upon placing your order.
When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note that colours and fabrics may vary from photographs.
Your right to terminate this agreement ends seven days from the date we deliver the goods to you. If the goods have already been delivered you may return them to us at your own expense. Please contact us immediately if you wish to terminate this agreement.
Should you decide to return any product it must be unused, in original packaging with manufacturers tags still attached, we cannot accept back items where tags have been removed.
Please note that should you wish to cancel products ordered with a deposit paid ie: Furniture items an administration fee will be payable of £20.00 and in some cases cancellation may not be possible once products have been ordered with the manufacturer.
We are completely dedicated to your total satisfaction. If you have any suggestions, comments or complaints about our service or website, please e-mail or telephone us (details below).
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Shipping And Handling
For mainland UK delivery only, orders with a value of less than £50 will incur a £3.50 delivery charge. Orders with a value of £50 or more are usually delivered free of charge, depending upon the destination.
For deliveries to the Channel Islands, Isle of Man, Scottish Islands, Scottish Highlands, Northern Ireland or Eire, a surcharge will apply, please call for details 01760 721000. We are usually unable to take orders outside of the areas indicated above. We do deliver to BFPO addresses but please be advised that the Ministry of Defence do charge our couriers a surcharge, therefore the cost to BFPO addresses will be £12.00 per box.
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Delivery Schedule
We use Parcelforce to deliver goods on our behalf. Goods are normally delivered between 9am - 5pm Monday to Friday. If our courier is unable to deliver the goods to the specified address, or if you fail to respond to the "sorry we missed you card", the courier may return the goods to us at your expense.
We are able to deliver to another address other than the cardholder, you will need to email us after placing your order to confirm this.
For mainland UK delivery, subject to stock availability your stock will normally be delivered within three to five working days. We will attempt to contact you if there is likely to be a delay. Selected items may take longer to deliver, where this is the case the delivery time will be indicated on the product description. If goods do not arrive within the expected time, you must contact us and we will query this with the carrier. |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
All our prices are inclusive of VAT at the appropriate rate which will be indicated on your invoice. If you are able to purchase goods exempt from VAT (e.g. you reside in the Channel Islands) then please contact us for further details. |
Credit Card Security
The payment section of our website is secured using 128bit encryption and credit card details are processed using ePDQ from Barclaycard. They are not held in clear text on any web site and at no time do we see details of your credit card. |
Guarantee
We guarantee your satisfaction. In the event of any goods being faulty when received they may be returned to us for a replacement or refund.
All the products sold via this website are covered by the manufacturers warranty. In the event of any goods being faulty, please contact us and we will advise as to the warranty procedure for your product. |
Reaching Us
Although we are an online store, we are very happy to deal with you directly. If you need to contact us, our preferred method is via e-mail at sales [at] baby-pages [dot] co [dot] uk, alternatively, do not hesitate to call on 01760 721000, fax on 01760 721172 or write to us:
Customer Services,
Baby Pages Ltd,
21 Mill Street,
Necton,
Norfolk,
PE37 8EN
United Kingdom.
We look forward to hearing from you! |
Privacy Policy
Baby Pages Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy
Your right to terminate this agreement ends seven days from the date we deliver the goods to you. If the goods have already been delivered you may return them within 28 days of receipt at your own expense. Please contact us immediately if you wish to terminate this agreement.
Once a order has been processed if you wish to cancel this there will be a 2% administration fee
Should you decide to return any product it must be unused, in original packaging with manufacturers tags still attached, we cannot accept items back where tags have been removed. |
Website design: MRB i.s. Ltd
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